Common Questions

Where is my order?
If you have registered and placed an order on our website and want to check the status of your order, simply log-on to My Account. If you placed your order by mail or phone, please contact us at 1-888-660-6111 between the hours of 6AM - 5PM Eastern Standard Time Monday - Friday.

Most orders are shipped within 2 days of receipt from our facility in St. Paul, MN. Ground shipments may take as many as 10 business days to arrive, but in most cases they should arrive within 7 days. For an additional fee, express orders can be shipped 2 day and overnight methods (no Saturday delivery for overnight and 2 day shipments).

What are your customer service policies?
For more information, please select from the following menu found in the customer service section of this website:

Contact Us | Gift Boxes | Returns and Exchanges
Shipping & Payment Methods | Sales Tax | Sizing
General Product Information

Where else can I find Papo d’Anjo Clothing?
The greatest selection of Papo d’Anjo can be found at Papo d’Anjo trunk shows which are held in most major cities in the United States and in London. If you would like to attend a show in your area, you may find more information in the Visit a Trunk Show section of our web site.

Papo d’Anjo has three stores in Madrid, Lisbon, and Porto and our clothing is also sold at select children’s clothing stores throughout the United States and in Europe. You can find a complete listing in the Store Locations section of the website.

What instructions do you provide for cleaning or washing my Papo d'Anjo clothing?
Care instructions are clearly stated on the side seem label. Some items are dry clean only.  For those items that are machine washable, we recommend that you wash them in cool or warm water and do not dry with excessive heat as it can damage the garments.  Please contact our Customer Service Representatives at 888-660-6111 if you have any questions or concern pertaining to care instructions.

What does Papo d’Anjo mean?
Papo d’Anjo, which literally means the belly of an angel, is a name that was given to a famous Portuguese dessert made from sugar and egg yolks.

How can I receive your catalog?
If you would like to receive a catalog, please sign up in the Catalog Request section of our website.

Do you ship outside the USA?
Customers outside the USA who would like to place an order should contact our customer service department to inquire about shipping costs. A customer service representative will contact you within 24hrs to inform you of the shipping costs and any possible associated custom costs.

How can I find out about employment opportunities at Papo d’Anjo?
Please send your resume to:
Papo d’Anjo
2325 Endicott Street, Suite 11
Saint Paul, MN 55114

We will contact only those people selected for further consideration. Papo d’Anjo is an equal opportunity employer.

Why should I register on the website?
Registering with papodanjo.com isn’t required to explore the website, but it will allow you to fully take advantage of it. You cannot make purchases on the web site without being registered, but you may purchase over the phone or by mail.

Registering allows you to maintain an account with papodanjo.com. Return customers can store credit card information for easier shopping, review order history, check current orders, manage communication preferences and edit billing or shipping information.

Once registered, you can access your account information from anywhere within the site by simply clicking the "My Account" link anytime during your visit. This site, papodanjo.com, is a secure site that respects your privacy. Read more about Privacy and Security.

Is there a risk to storing my information online with you?
For privacy purposes, all information relating to our customers is stored on a secure server, and all credit card information is stored in an encrypted format. Our security and privacy policy describes the types of information we gather online and how we use it. Please read this information carefully.